*** ***, July 23, *** was emailed proposal How BBB Processes Complaints and Reviews.
If you were upset and wanted to speak with me you could have easily called me that morning instead of making my employees leave. Prep 10x10 patio: $200 (improper size with no topsoil on fixed, re-sized area, improper dirt removal to be fixed by homeowner at their expense, no process even though agreed to in e-mail exchange) – ½ charge $100 I detailed all of the work for the guys just as [redacted] had explained and three of my employees started work on her property as instructed. Every legal means necessary will be made to resolve the payment for damages to property and incomplete work, but because of his aggression via the Revdex.com exchange, we also do not want him or any of his employees on our property and the Avon Police Dept. In regards to ***’s disputes regarding the work that was completed per the contract; There was a 10x10 patio prep area added onto the original proposal ($200.00) because it had been requested by the homeowner at the first walk-through with a representative of EcoTurf, [redacted]. You are stating that we “botched” 9 jobs and a competing Local Landscaper had to fix them but if that were in fact the case the Revdex.com would have been immediately contacted and they can attest you are the first complaint we have received all year. All of the issues [redacted] has listed were in the process of being completed had she allowed us to finish. This is standard practice for top soil prep work. What was done: Unsupervised employees dug out a much larger area, throwing clay/dirt where the homeowner had just paid $720 to have it removed.
circumstances.) Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. "Prep 10x10 patio" $200 was supposed to be a 3" dug out bed filled with process. What was done: Unsupervised employees dug out a much larger area, throwing clay/dirt where the homeowner had just paid $720 to have it removed. will be notified of this in writing.
I don’t put my employees in hostile work environments and due to [redacted]’s irate behavior I don’t feel conformable sending my employees back to her home. Topsoil/Seed around designated areas of Driveway/Move Stones: $400What was done: Unsupervised workers reshaped a turnaround at the bottom of the driveway into an odd shape. $400– $for moving stones Full charges for these items amount to: $ (8/charge was $1106.04, $less,) added to the work that was completed ($1370,) equals the amount that was agreed upon with the aof the patio prep on the proposal: $+ tax Eco Turf has charged my credit card: 8/17/2015– $8/27/$ total: $ The charged amount is $less than the amount on the proposal, $+ taxThe Homeowner is disputing minimally, $for improper and unfinished job parts, even though we have an estimate from a landscaper as to much higher costs to fix this job All associated costs of the repair of the glass door for which the homeowner has an ESTIMATE ONLY (of $608.20) from [redacted] and will provide a full invoice upon completion of the job in three-four weeks with possible additional costs for plastic moulding around the glass Because EcoTurf has not supplied an insurance number the homeowner is forced to pay for these repairs up front and will sue EcoTurf for the repair if it is not paid promptly upon receipt of an invoice from Capitol Minimally, Ecoturf should adjust the charges for incomplete and unsatisfactory work as above and look to paying full replacement costs for the glass door It is understood that an amount of $less than the proposal was charged and this can be deducted from the disputed $amount making the amount of refund from EcoTurf: $ We believe this is more than fair for the amount of incom***nce and bullying from EcoTurf Sincerely, [redacted], I am unclear as to what inaccuracies and lies you are referring to but I am not committing slander or lies about you I only stated the events that have occurred in their entiretyIn regards to your comments about my company leaving jobs unfinished and botched that is a lieAfter every single job we complete it is standard practice for us to meet with the client either at the end of the job or the next day to walk the property to ensure they are satisfied with the completed jobAny complaints or dissatisfaction during these walk throughs we resolve immediately as we pride ourselves on customer satisfactionYou are stating that we “botched” jobs and a competing Local Landscaper had to fix them but if that were in fact the case the Revdex.com would have been immediately contacted and they can attest you are the first complaint we have received all yearThe door has not been fixed because you forced us off your property and contacted the Revdex.com before giving us a chance to fix itYour card was only charged for the work that was completed, not the job in it’s entirety because the day we came to finish the job you forced my employees off of your propertyIt is not our fault the job it is not finished and your recuperating husband has to complete the job because we intended to finish the job but you wouldn’t allow itMy employees were not unsupervised, I was back and forth on your property everyday that my employees were present and not one day was a foreman not present I respect and value each of my employees and to hear that a client, none the less, swore, screamed and was flailing pots in her arms at my employees really upsets me. The topsoil needs to be put down gradually and in layers so they can grade the area as they go to make the ground even. Pay the full amount in damages when the invoice is provided by [redacted] in approximately 1 month.Homeowner is disputing charges under the Fair Credit Billing Act for services not rendered and property damage incurred by Eco Turf and their employees left unsupervised by their employer at our residence.Ecoturf's willingness to lie and attempt to intimidate the homeowner points to a level of aggression that EcoTurf is using in order to keep this issue unresolved and retain charges for work that was NOT done by his company. Remove Dirt Pile: $720 4.
We are your local friendly … In regards to the seed myself and [redacted] advised we don’t lay seed until September because there is a very high chance of crab grass so we advised we would be back to lay the seed after the job is completed in September. And I refuse to pay for items that are listed on the contract but are not being done properly or at all. )” We are being drawn into some odd drama or dispute that this company is having with its employees. Wednesday August 26, 1:pm I personally went to the property with two employees going over exactly what needed be done in order to complete the jobThere wasn’t enough time in the day so they packed up and went to get the necessary materials (topsoil) to finish the job first thing in the morning It is understood that an amount of $403.96 less than the proposal was charged and this can be deducted from the disputed $855 amount making the amount of refund from EcoTurf: $451.04. Unsupervised employees moved driveway stones under the direction of the homeowner. Later that afternoon I went back to the property to try and resolve the issue and to better understand what was going on because the last form of contact I received from [redacted] (the day before) was she wanted the job to be done as soon as possible.
And yet, Eco Turf charged the job as if they had completed all the work and fixed what they had broken with unsupervised labor. I explained to him that my employees purchased and brought the remainder of topsoil that needed to be laid down that morning which would have completed the job had [redacted] not kicked them off her property.
Upon complaint from the homeowner regarding the size of the patio prep, workers filled in part of the area, but did not grade or put topsoil down, and the homeowner filled in the hole with process on their own– yet, the credit card was charged the full $200.00 amount for this item. The Yew was planted Contact Us ORGANIC BASED LAWN CARE SERVICES . Kid & Pet Friendly! 1.We removed the dirt pile in its entirety. I told [redacted]’s husband that I needed to speak with her because at that point I was at a loss for words, I have never had someone treat my employees this way nor insist the day before to get the work done as soon as possible and then when we go to finish the work force us off her property. 5. In regards to the patio; prep patio only included the digging out of the area and laying of top soil. July 30, *** responded to *** after *** provided *** with pricing for additional work My husband who is supposed to be recovering from surgery is actually completing the job that [redacted] left to unsupervised workers and incomplete– yet my credit card has been charged. BBB remains operational and focused on serving our business community and our consumers throughout this crisis. BBB Business Profiles are subject to change at any time. [redacted] added the prep patio for 200.00 which did not include process since adding process would be done when we started work on the Blue Stone Patio which she wanted to wait until next year. One of the best Lawn Services, Home Services business at 42432 Mound Rd, Sterling Heights MI, 48314. In regards to your comments about my company leaving jobs unfinished and botched that is a lie.
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